Refund policy

Effective date: September 4, 2026

This Return & Refund Policy applies to orders placed on ponsonbay.com and delivered within the United States.

30-Day Returns

We offer a 30-day return window. You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all included parts, accessories, and instructions. Please keep your order confirmation or other proof of purchase available.

How to Start a Return

To begin a return, email us at cody@ponsonbay.com with your order number, the item or items you would like to return, and the reason for your request.

If your return is approved, we will send you return instructions and a prepaid return shipping label for eligible returns within the United States. Please do not send items back without first receiving return authorization and instructions from us. Returns sent without authorization may not be accepted.

Return Shipping

For approved returns of eligible orders delivered within the United States, Ponsonbay provides a prepaid return shipping label. If an item is returned used, damaged, incomplete, or in a condition that does not meet the return requirements, we may reject the return or issue a partial refund where permitted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from the item you ordered, contact us as soon as possible at cody@ponsonbay.com. Please include your order number and clear photos of the item and its packaging so that we can review the issue and provide an appropriate resolution.

Exchanges

To help ensure availability, we do not offer direct exchanges for a different product, size, or variant. If you would like a different item, please request a return for the original item and place a new order after your return is approved. For confirmed damaged, defective, or incorrect items, we will provide return instructions and work with you on the appropriate resolution.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved, please contact us at cody@ponsonbay.com.

Contact Us

For questions about a return or refund, please contact:

Email: cody@ponsonbay.com