Shipping Policy

Thank you for visiting and shopping at Ponsonbay. The following terms apply to orders placed through ponsonbay.com.

1. Shipping Area

We currently ship orders within the United States.

2. Shipping Cost

We provide free standard shipping on all eligible U.S. orders.

3. Estimated Delivery Time

Most orders are delivered within 3–5 business days. Delivery times are estimates and may be affected by severe weather, carrier delays, holidays, or other circumstances beyond our control.

4. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking details may take 24–48 hours to become active.

5. Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us promptly. Keep the original packaging and damaged items so that we can assist with the carrier claim.

6. Contact Us

For questions about shipping or delivery, please contact us at:

Email: cody@ponsonbay.com